Last updated: November 9, 2026
MUD Client is made by Hankinsoft Development, Inc. ("we", "us"). This policy covers the MUD Client apps for macOS and Windows and this website. The short version: MUD Client does not have accounts, does not sell or share your data, and never sends the text of your game sessions to us.
MUD Client connects directly from your computer to the MUD servers you choose. Everything you type and everything the server sends goes between your computer and that server only; it does not pass through us. The worlds you set up (hosts, ports, triggers, aliases, scripts, notes, maps and any saved login details) are stored on your own computer. Logs and session recordings, when you turn them on, are written to your own computer too.
The MUD servers you connect to are run by other people. What they do with what you send them is covered by their own rules, not this policy.
To learn which features are used and where the app can be improved, MUD Client sends anonymous usage events to our own analytics service: for example that the app started, that a connection was opened, or that a window was used. Each event carries a random identifier created on your computer when the app is first run, plus general information such as the app version, operating system version, language, time zone, processor type and country or region. The identifier is not derived from your hardware, your name or your account, and file paths and email addresses are removed from every event before it is sent. Game text, chat, server names you type and passwords are never included.
You can turn usage statistics off at any time in the app's Settings.
If MUD Client crashes or hits an unexpected error, a crash report is sent to Bugsnag, the service we use to find and fix bugs. A report contains the technical details of the error (such as the stack trace, app version, operating system version and the last few app actions before the error) and the same kind of random install identifier. It does not contain your game text, chat or passwords.
When you buy MUD Client through the Mac App Store or the Microsoft Store, the purchase is handled by Apple or Microsoft under their own privacy policies; we receive only the sales reports they provide to developers. Purchases made on this website are handled by our payment provider, which receives the details needed to complete the payment.
This website uses Google Analytics to count visits and see which pages are read. Google Analytics uses cookies and collects information such as your browser type, the pages you view and an approximate location. Our web server also keeps standard access logs.
We do not sell, rent or trade any information. Usage statistics and crash reports are used only to improve MUD Client, are kept only as long as they are useful for that, and are shared only with the services named above that process them for us.
MUD Client is not directed at children under 13, and we do not knowingly collect personal information from them.
If this policy changes, the new version will be posted on this page with a new date.
Questions about this policy can be sent to support@hankinsoft.com.